Effective Date: June 2, 2026
Print-on-Demand Products
Because our products are custom-made upon order through our fulfillment partner, all sales are generally final.
We do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size selection
- Change of mind
- Accidental orders
Please review product descriptions and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or significantly different from what you ordered, please contact us within 30 days of delivery.
To process a replacement or refund request, we may require:
- Order number
- Description of the issue
- Photographs showing the problem
Upon verification, we may offer:
- Replacement product
- Store credit
- Refund
Lost Packages
If tracking indicates a package was lost in transit, please contact us.
Replacement or refund decisions will be made after carrier investigation and verification.
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Incorrect addresses provided by customers
Shipping Information
Orders are fulfilled by our production partner after purchase.
Processing Time
Typical production time is 2–7 business days, although processing times may vary during holidays or periods of high demand.
Shipping Time
Estimated shipping times vary by destination and carrier.
Shipping estimates displayed at checkout are estimates only and are not guaranteed delivery dates.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Additional shipping charges resulting from incorrect addresses may be the responsibility of the customer.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times vary by payment provider and financial institution.
Contact Us
Questions regarding returns, refunds, or shipping should be directed to:
Scrap Pixie, LLC
customerservice@scrappixie.us